Sales Inquiries,
Quotes & Partnership Requests
Feel free to contact us to learn more about dental model products, customized solutions, and other information.
Please fill out the online form, and we will get back to you as soon as possible.
Frequently Asked Questions: Maintenance & Warranty
Q1: What is the warranty period for the product?
A1: All equipment comes with a one-year manufacturer warranty (excluding consumables and damage caused by human factors).
Milling machines include two complimentary maintenance services. Some equipment offers optional extended warranty plans — please contact our sales representative for details.
Q2: How do I request repairs during the warranty period?
A2: Please contact our customer service team and provide the equipment serial number along with a description of the issue.
Our service staff will perform a remote assessment and, if necessary, arrange on-site repair service.
Q3: Do you offer repair services after the warranty expires?
A3: Yes. We offer optional one- or two-year maintenance contracts that include regular maintenance, repair services, and special pricing benefits.
Q4: Will repairs affect my work schedule?
A4: We understand that time is valuable for clinics and dental labs.
Depending on the situation, we provide quick inspection or remote support to minimize downtime.
Repairs are typically completed within 72 hours; if more time is required, a backup unit will be provided.
Q5: Can consumables and accessories be purchased separately?
A5: Yes. Consumables (such as burs, resin, and dust bags) and accessories can be purchased individually.
We also provide technical advice to help you choose the right items.
Q6: How can I check if my equipment is still under warranty?
A6: You can provide the equipment serial number or purchase information and contact our customer service team to verify the warranty status.
Can’t find a solution to your problem? Please email us directly with the details.
Contact Information and Service Hours
Address | 6F-3, No. 99, Jingke South Rd., Nantun District, Taichung City, Taiwan
E-mail | sales@idensol.com
Phone | 04-2255-5316
Fax | 04-2255-5317
LINE | @789wpfgu
Service Hours:
AM 8:30 – PM 5:30
Monday to Friday (Closed on Saturdays and Sundays)